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(Senior) Digital Transformation Consultant ServiceNow
(Senior) Digital Transformation Consultant ServiceNow
Be the true you
From strategy to workflow: shape end-to-end digital solutions for the world’s leading enterprises using cutting edge technologies.
Benefits
- You will receive a profit-sharing bonus. On top of your fixed salary.
- Continue professional growth. Join our development program.
- A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
- Work part-time (32 hours a week) or full-time (40-hours a week).
Be the true you
You enjoy working in multidisciplinary teams on diverse projects, which allows you to build a professional network from day one. Every day you are challenged to bring out the best in yourself, but you are not alone: experienced colleagues and best practices from the global Deloitte network help you succeed. Additionally, you possess the following qualities required for the position of (Senior) Consultant ServiceNow & Enterprise Experience:
- A degree, preferably in technology-related studies such as Business Information Management, Engineering or Management of Innovation
- Two to six years of relevant and demonstrable work experience in areas such as service management, strategic portfolio management, customer relationship management, using ServiceNow;
- Knowledge of ITIL, IT (agile) operating models, IT office harmonization, financial management for IT, SIAM, and best practices across enterprise portfolio and customer management;
- Experience or strong interest in customer service transformation, artificial intelligence, and data modelling, with a desire to apply these in client solutions;
- Ambition, a commercial mindset, and entrepreneurial spirit;
- You are a team player and proficient in English.
What impact will you make?
As a (Senior) Consultant, you will support our clients in digital transformation journeys, designing and implementing solutions in strategic portfolio management, customer relationship management, global business services, IT service management and other enterprise services. Leveraging your experience in both business and technology, you will manage projects that deliver sustainable value across enterprise functions. You will foster a growing awareness of ServiceNow and their role in enabling transformation within organizations.
With the ServiceNow & Enterprise Experience team, we are the prime partner for the most important, complex, and disruptive technological challenges faced by our clients in the Netherlands and beyond. We successfully guide our clients in the following areas: Global Business Services, Strategic Portfolio Management, Customer Relationship Management, ITIL implementation, IT (agile) operating models, IT office harmonization, financial management for IT, SIAM, artificial intelligence integration, data modelling, and related topics. You will gain a comprehensive understanding of how digital solutions support enterprise-wide functions and how these fit into the broader organizational architecture.
Let's make progress together
Connect your future to Deloitte
How do you do this?
- Define and implement processes within client environments spanning strategic portfolio management, customer relationship management, global business services, IT service management, and more, integrating the latest advancements such as Artificial Intelligence (AI) and data modelling;
- Facilitate workshops to assess maturity across enterprise functions—including portfolio management, customer engagement, and service delivery—enabling holistic improvement;
- Define requirements for multi-disciplinary process implementations (with a focus on ServiceNow), ensuring alignment with client strategy and digital innovation;
- Define how solutions such as ServiceNow integrate within the client’s overall architecture, driving value in global operations, and IT;
- Manage project delivery by employing suitable project management methodologies to maintain oversight on budget, scope, deliverables, and project status reporting;
- Lead onshore/offshore project teams using agile/scrum as a working methodology to deliver implementations across areas such as portfolio management, customer solutions, and service management;
- Illustrate how ServiceNow supports a wide scope of enterprise functions, such as strategic portfolio management, customer relationship management, and global business services.
We would like to meet you!
We are curious to know more about you. To learn what makes you exceptional. Because at Deloitte, we believe that our mutual differences add value to our client's needs. Please introduce yourself and apply for this great opportunity.
Our application process
Select one of the steps for more information
Step 1: Preparation
Step 2: CV and motivation
You can upload your CV and a motivation letter. We will send you a confirmation when we have received all your details.
Step 3: The assessment
When a recruiter sees enough of a match with your profile, we will ask you to complete an online assessment. By playing four online games, we can see which qualities and talents you possess and whether they align with the position you've applied for.
Step 4: The interview
Depending on the scores of the career scan, you will be invited for a first interview with the recruiter. The first interview is held with a recruiter and someone from the team. We are curious about who you are, what you have done and what you expect from a new job. We also give you more insight into what we are looking for and what the tasks are that belong to the position. If both parties would like to discuss it further, you will be invited for a next interview. In these conversations, we go deeper into the content. What is your talent and what skills do you manage? You can during one of the next interviews get a case study.
Step 5: The offer
When all conversations have been satisfactorily completed (for both parties), an offer will follow. The recruiter will draw up the contract for you which you will receive digitally.
Questions or doubts? Get in touch.
Bram van der Ploeg
Recruiter
We are pleased to offer you tips on how to responsibly combine AI with your unique qualities, ensuring that 'your recruitment process' truly represents you. Not sure if this vacancy is right for you? Please contact me.