You can apply for our vacancies online or send us an open application. We will ask you to tell us a bit more about yourself, such as your name and address, for example, and information about your educational background. You can upload your CV and a motivation letter. We will send you confirmation when we have received all your details.
(Senior) Service Delivery Manager
(Senior) Service Delivery Manager
Be the true you
Manage client relationships by delivering excellent service and make a lasting impact on our clients' businesses. At Deloitte.
Benefits
- You will receive a profit-sharing bonus. On top of your fixed salary.
- Continue professional growth. Join our development program.
- A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
- Work part-time (32 hours a week) or full-time (40-hours a week).
Be the true you
At Deloitte, our Service Delivery Managers are the tactical link between our clients and our organization. You will be the single point of contact, providing unmatched service and support throughout the support contract. We prioritize the continuous improvement process to enhance the efficiency and effectiveness of our services. Through systematic review, evaluation, and the implementation of improvement initiatives, we exceed customer expectations and achieve growth and progress. Furthermore, for this vacancy as Service Delivery Manager you have:
- At least 7 years of relevant work experience in the field of managed services within an advisory and/or service organization;
- Expert knowledge in the field of service management, incident management and change management, continuous service improvements, and relationship management;
- Excellent knowledge in the field of Cloud or Data and AI or Oracle in general, familiar with the entire IT landscape, end to end;
- Experience building teams in an evolving environment;
- Working with multidisciplinary teams at home and abroad;
- The drive to build a team and grow it towards joint success;
- An excellent command of the Dutch and English language, spoken and written;
What impact will you make?
As a Service Delivery Manager, you will play a crucial role in establishing and nurturing long-term client relationships. Acting as the vital link between our clients, delivery teams, suppliers, and service operational delivery teams, you will oversee governance across all areas of our Operate services. This includes service management, incident and change management, continual service improvement, automation opportunities, management reporting, relationship management, and customer satisfaction. Your dedication to achieving the highest level of operational service delivery will be essential.
Let's make progress together
Connect your future to Deloitte
How do you do this?
- Lead client communications, ensuring exceptional service and performance
- Manage contracted service obligations and client contract modifications
- Drive continuous improvement through analysis, reporting, and service enhancement plans
- Proactively manage operational risks and escalate issues promptly
- Control financial parameters of managed service accounts
- Collaborate closely with delivery and operations leads to address operational challenges
- Contribute actively to delivery program discussions and release roadmaps
- Actively support in proposal development or other pre-sales project
We would like to meet you!
We are curious to know more about you. To learn what makes you exceptional. Because at Deloitte, we believe that our mutual differences add value to our client's needs. Please introduce yourself and apply for this great opportunity.
Our application process
Select one of the steps for more information
Step 1: Preparation
Step 2: CV and motivation
You can upload your CV and a motivation letter. We will send you a confirmation when we have received all your details.
Step 3: The assessment
When a recruiter sees enough of a match with your profile, we will ask you to complete an online assessment. By playing four online games, we can see which qualities and talents you possess and whether they align with the position you've applied for.
Step 4: The interview
Depending on the scores of the career scan, you will be invited for a first interview with the recruiter. The first interview is held with a recruiter and someone from the team. We are curious about who you are, what you have done and what you expect from a new job. We also give you more insight into what we are looking for and what the tasks are that belong to the position. If both parties would like to discuss it further, you will be invited for a next interview. In these conversations, we go deeper into the content. What is your talent and what skills do you manage? You can during one of the next interviews get a case study.
Step 5: The offer
When all conversations have been satisfactorily completed (for both parties), an offer will follow. The recruiter will draw up the contract for you which you will receive digitally.
Questions or doubts? Get in touch.
Meygol Jazani
Recruiter
We are pleased to offer you tips on how to responsibly combine AI with your unique qualities, ensuring that 'your recruitment process' truly represents you. Not sure if this vacancy is right for you? Please contact me.