3 minute read

Helping to innovate, in a hackathon for healthcare

Lianne Duinkerken

Manager Visual Analytics

In mid-June 2020, Deloitte and five other organizations organized the virtual hackathon reSTART HEALTHcare. The hackathon is all about accelerating digital innovations that will restart the health care sector and improve health in the Netherlands. Lianne Duinkerken coached a team and Mart van Zwienen participated himself.

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Lianne was also made enthusiastic about the hackathon by a colleague. 'My coach within Deloitte works a lot in the healthcare sector. My work at Analytics & Cognitive [/vakgebieden/consulting/strategy-analytics-en-ma], my study background Design For Interaction and my focus on putting the user first seemed the perfect ingredients to him for me to join this project as a coach. And my parents work in healthcare, which of course also creates affinity. I was able to participate through the Deloitte Impact Foundation [https://www2.deloitte.com/nl/nl/pages/about-deloitte/topics/deloitte-impact-foundation.html], it is nice that Deloitte gives us the opportunity to invest part of our working hours in this kind of initiative. By sharing our knowledge, we can make the (small) difference.'

"By pulling the group out of the process and asking a critical question, they often come up with the solution themselves. For me that is the magic of coaching."

Lianne Duinkerken | Manager Visual Analytics

The design process of such a hackathon is structured. There are challengers and solvers. Those challengers formulate challenges, in this case 20, for which the teams could express a preference. These teams then work on a solution in different phases, during five days. 'And then you start. Many new faces, different personalities and of course a brand new assignment,' continues Lianne. 'I immediately initiated an introductory meeting, from a coaches perspective I feel this is important. In the meeting you get to know each other, but you also discuss norms and values. If you spend Sunday morning with your family, you can take the morning off. You quickly notice that everyone respects this, because it is discussed. Finally, we agree on when we think the hack a success.'

'The team I coached worked on a solution for people who end up in the healthcare system because of debt concerns,' says Lianne. 'That connection can be stated a social problem and the assignment is therefore quite broad. My team therefore struggled with focus. That is exactly where I can show my value as a coach, by pulling the group out of the process and asking a critical question, they often come up with the solution themselves. That's the magic of coaching for me.'

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