Working with technology Last December, Luuk Jacobs (24) started his career at Deloitte. ‘During my master Business Administration at the UvA I worked at a small start-up for CRM systems. This is where I developed my passion for technological systems and for improving digital processes that help businesses to move forward. I came across Deloitte purely by accident and we hit it off immediately. Although I have to say that I was a little biased, because my dad’s first job was at Deloitte as well, and he was always very positive about the firm. The job interview and application process went smoothly and the assignments really appealed to me. So I was quite anxious to be hired.’ Charlotte Vollebregt (25) also specifically wanted to start her career at Deloitte. ‘I attended an in-house day at The Edge, the Deloitte office in Amsterdam. At the time, I was doing a master in Media & Business at Erasmus University. I was really impressed! The office building itself was inspiring, but the people who worked there, even more. The corporate culture was very sociable, open and informal, and it was easy to connect with the people I met. That’s the kind of ambiance I like. When I saw the job opening for a Consultant Digital Customer, I didn’t hesitate at all. The combination of sales and service processes expertise, affinity with technology, and a passion for digitalisation is so me! I started in February 2021.’

Happy customers Meanwhile, Luuk has been working on two assignments. ‘During my first project I helped to develop a state-of-the-art digital human, which is a chatbot that looks and communicates like a human. The chatbot assists the employees of a major health care organisation with a new scheduling system. Obviously, that is a very interesting job. Digitalisation in healthcare still has a long way to go. It’s wonderful to contribute to such a project. Therefore, my second project is also in healthcare. This time, I’m working on the implementation of Salesforce. This system enhances collaboration between healthcare departments. It’s our job, amongst others, to help its users. I really like the interaction and it’s great to see that users appreciate this new system that reduces the red tape element of their job.’

Events and proposals This is Charlotte’s first week at her first client project. ‘But that doesn’t mean that I haven’t learnt anything in the past few months. I was involved in organising big virtual events with our partners at Salesforce. That’s a great way to meet new people, and very energizing. I also worked on a number of proposals. For instance, a major shoe brand wanted to develop a customer loyalty strategy. This was an assignment with elements for both our team (Digital Customer) and other teams: Advertising, Marketing & Commerce, and Customer Strategy & Applied Design. So we wrote a joint proposal – and won the assignment. I really enjoy this collaboration and the project is very instructive.’

Growing at Deloitte For both Charlotte and Luuk, the growth opportunities at Deloitte are key. Luuk: ‘It’s nice to have goals that offer a future outlook. There are so many opportunities at Deloitte, from internal trainings for all professionals to individual learning programs. We all have different paths and you get to choose yours and are supported every step of the way.’ Charlotte adds: ‘For me, it’s essential to get to the next level every time. Fortunately, progress is key at Deloitte. We all have a coach to consult every fortnight. They help you to find your path and develop a roadmap to get there. What trainings are you interested in? Are you happy with your progress? That kind of support is amazing.’ What about the team? ‘Our team is very diverse and international’, Luuk says. ‘We all have our own personalities, which adds to the dynamics. Being a diverse team helps us to be innovative and creative.’ ‘Deloitte Digital is often called the department of unicorns & rainbows’, Charlotte smiles. ‘Anything is possible and it’s so much fun. We’re strategically strong, we offer technological capabilities, but we are also creative. This is a group of inspiring people who enjoy achieving great results. In order to enhance our creativity, Deloitte Digital has its own office: The Garage, which is a creative hub near The Edge. It’s a gorgeous, old Citroën garage that has been converted into an office. It’s a privilege to be able to work from there.’

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